Refund policy

PITCH IT UP Returns Policy

It's our aim to please every customer, but if for any reason you're not happy with your purchase, please contact our Customer Care team for support:  admin@pitchitup.com.au.

Am I able to return a product?

We offer a 30-day return policy from the date of purchase provided the item has not been used.

What is your return policy?

Please contact our Customer Care team via email: admin@pitchitup.com.au.

AUSTRALIA ORDERS: If you are in Australia, we shall review your request and once approved, will provide you with the link to return your item via Australia Post and print the shipping label.  You will please need to repackage your goods in their original packaging, place the label on the front and return the package to the Post Office.  

If you don't have a printer that's no problem. Simply download the label to your phone to show at the counter of any Australia Post outlet.

Upon receipt we will inspect the goods to ensure they are in their original and unused condition, then process a refund.

INTERNATIONAL ORDERS:

The shipping cost incurred for returning products is not covered or reimbursed by Pitch It Up. Please contact our Customer Care team to discuss your request for return prior to shipping. We strongly recommend lodging your package in-person at a post office to ensure you retain your tracking number.  Please also send us a copy of your tracking number so we can advise you when your goods are received.

Upon receipt we will inspect the goods to ensure they are in their original and unused condition, then process a refund.

Unfortunately, we cannot process a return or refund for lost packages.

Who pays for the postage on returns?

If you choose to return an item to us, you as the customer are liable to cover the cost.

Damaged or defective item?

Please inspect your order upon receipt. Should you happen to receive an item which is defective or faulty, please contact us immediately and provide photos and videos so that we can evaluate the issue and resolve it under our warranty procedure.

What is not accepted as a return?

Upon inspection of the product, if we deem it has been used, unfortunately we will not provide a refund.

We will also not refund breakages if we deem the machine has been misused. This may be, but is not limited to, being used or stored in wet or sandy conditions, being used with balls other than the approved Pitch It Up light-weight yellow balls, or any form of mistreatment. We will also not accept returns where an alternative AC Adaptor has been used rather than the model provided.  These activities, without limitation, void the six month warranty.

Any goods sent back to us without first requesting a return via our Customer Care team will not be accepted.

Changing or cancelling your order after placement

Once your order is placed our team will pick, pack and ship your new Pitch It Up products to you. Amending or cancelling of orders may not be possible once they are placed. Please contact our Customer Care team (email: admin@pitchitup.com.au) should you need to amend or cancel your order and we will do our best to assist you.

Received the wrong item?

Should the wrong item be sent to you, please contact our Customer Care Team via email (admin@pitchitup.com.au)so we can rectify the problem as quickly as possible.

Can I get a refund?

Yes. We will notify you once we've received and inspected your item.  Refunds will be paid using the same method used to pay for the original purchase.

We aim to process refunds as quickly as possible. Please allow for items to be inspected and usual payment provider clearance days.

Questions:

Should you have any questions or concerns about your order, please do not hesitate to contact our Customer Care team at: admin@pitchitup.com.au