PITCH IT UP Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.pitchitup.com.au (the "Site").

Collecting Personal Information

When visiting our Site and interacting with our Customer Care Team we collect certain information from you:

Device InformationOrder InformationCustomer Support Information

When you visit the Site, we automatically collect certain information about your device, including your interaction with the Site, information about your IP Address, web browser, time zone and cookies installed on your device. This is referred to as "Device Information"

Device information is automatically collected for the purpose of loading the Site accurately for you; to help us screen for potential risks and fraud; and to perform analytics for Site optimsation.

The technologies used to automatically collect device information are cookies (www.allaboutcookies.org.), log files, web beacons, tags and pixels.

Additionally, when you make a purchase through the Site, or attempt to make a purchase through the Site, we collect certain information from you including your name (first and surname), billing address, shipping address, payment information (including credit card numbers), email address and phone number.  This is referred to as "Order Information".

Order information is required to fulfill orders placed through the Site, including processing your payment information, arranging shipping and providing you with invoices and/or order confirmations.

Additionally, we use Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products.

We may also collect information if you contact our Customer Care team for assistance, product advice or support beyond placing an order.    This information may include your name (first and surname), address, email address,  phone number and any details you share with us for the purpose of assisting you with your inquiry. This is referred to as "Customer Support" Information.

Sharing Personal Information

We share your Personal Information with third-party service providers to help us provide our services to you as described above.  For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's  ("NAI")  educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You may opt-out of targeted advertising by visiting these sites:

FACEBOOK -https://www.facebook.com/settings/?tab=adsGOOGLE -https://www.google.com/settings/ads/anonymousBING -https://advertise.bingads.microsoft.com/en-s/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the DIA's opt-out portal at: http://optout.aboutads.info/

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless, and until, you ask us to delete this information.

When you provide your Personal Information for the purposes of completing a transaction (including but not limited to placing an order, verifying your credit card or payment options, arranging shipping or a return) we imply that you consent to your data being collected and used as outlined above.   

After you opt-in, should you change your mind, you may withdraw your consent for us to contact you at any time by contacting us at:  admin@pitchitup.com.au.

Do Not Track

Please note that we do not alter our Site's data collection and usage practices when we detect a "Do not track" signal from your browser.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated or deleted. If you would like to exercise these rights, please contact us through the Contact information below.    

Additionally, please note that we are processing your Personal Information for the purpose of fulfilling a service requested by you (for example fulfillment of an order through the Site or providing Customer Support as outlined above).  Please note that your information will be transferred outside of Europe, including to the United States of America and Canada.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated or deleted. If you would like to exercise these rights, please contact us through the Contact information below.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@pitchitup.com.au.